Whether you are experiencing difficulties with our site or need assistance on your investigation, CAL-MASS is here to help. We are dedicated to assisting our members so we monitor the system 24 hours a day / 7 days a week. To initiate a new support ticket, please go to our help desk to create a new support ticket. If you have a general comment or question, you can send an email to firstname.lastname@example.org and we will get back to you as soon as possible. If your request is urgent, please put “Emergency Request” in the subject field.